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How matchexch9 Handles Your Privacy

At matchexch9, your personal data stays under your control — we collect only what is necessary to run your account, process withdrawals, and keep your sessions secure.

Data collected only as neededUPI & Paytm transaction privacyYour right to access or deleteSecure account storageIndia-specific data handling
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matchexch9 How matchexch9 Handles Your Privacy
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or remove your personal data from our records, our privacy team can be reached through the channels below.

Email Privacy Request Send a written data request to our privacy address at [email protected]. Include your registered email and the specific action you need — access, correction, or deletion — so we can process it without delay.
Live Chat Support Open the chat widget on matchexch9.org to speak directly with a support agent who can log your privacy concern and escalate it to the data team. Available during standard India support hours.
Account Settings Panel Many data preferences — marketing communications, cookie consent, and linked payment methods like UPI or PhonePe — can be managed directly from the settings section inside your logged-in account without contacting support.
DATA SECURITY PRACTICES

How We Protect and Manage Your Data

We apply encryption, access controls, and regular audits to keep your account data secure. Each area below covers a specific aspect of how matchexch9 handles personal data from collection through to deletion.

Data Collection

We collect your name, email, phone number, and payment identifiers — such as your UPI VPA or Paytm mobile number — only at account creation, during KYC verification, and when you initiate a deposit or withdrawal transaction.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can withdraw cookie consent at any time through the cookie preferences link at the bottom of any page.

Account Security

Your account password is stored as a one-way hash — we cannot read it. Suspicious login attempts trigger an automatic email alert to your registered address. We recommend enabling two-factor authentication from your security settings panel.

Data Retention

We retain transaction records for the period required by applicable financial regulations, typically five to seven years. Non-transactional data such as marketing preferences is deleted within 30 days of an account closure request being confirmed.

Third-Party Sharing

Payment processors handling UPI, Paytm, and PhonePe transactions receive only the minimum data needed to complete a transfer. We do not share your browsing or gameplay history with advertisers or data brokers.

Data Request Process

Submit a written request by email to exercise your rights — access a copy of your data, correct inaccurate records, or ask for deletion. We verify your identity before acting and confirm completion in writing once done.

Common Questions About Your Privacy on matchexch9

These answers cover the most common questions we receive about how your personal data is collected, stored, and used. If your question is not listed here, our privacy team can be reached by email or live chat at any time.

We collect your name, email address, phone number, date of birth for age and identity verification, and payment identifiers such as your UPI VPA, Paytm number, or PhonePe handle when you make a deposit or withdrawal.

We store a tokenised reference to your UPI VPA or Paytm account number so repeat transactions are faster. The full payment credentials are held by the respective payment processor — we never store your bank PIN or wallet password.

Yes. Email [email protected] with 'Data Access Request' in the subject line from your registered email address. We will compile and send your data within 14 working days after verifying your identity.

Send a deletion request to our privacy email. Once we verify your identity and confirm no pending withdrawals or regulatory holds exist on your account, we will delete non-transactional data within 30 days and confirm this in writing.

Only with payment processors like UPI rails, Paytm, and PhonePe to complete transactions, and with fraud-detection or compliance partners as required by law. We do not sell your data or share it with advertisers.

Transaction records are kept for five to seven years as required by financial regulations. Personal profile data not tied to transactions is deleted within 30 days of a confirmed account closure, subject to any legal hold requirements.

Some details like your display name and contact number can be edited directly in account settings. For identity-verified fields such as legal name or date of birth, contact our support team by email or live chat to submit a correction request.

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